What is Ultimate IT™?
UltimateIT™ is simply the easiest way for businesses to manage their IT needs. With UltimateIT™, your company is freed from the complexity and vulnerability of trying to manage your own IT needs. You don’t need to worry about security, data backups, disaster recovery, equipment failure, spam, viruses, licensing, help-desk support, or any of the other IT challenges facing your business now or in the future. UltimateIT™ is the most complete managed IT services offering anywhere. UltimateIT™ includes much more than traditional managed services offerings. Besides help-desk and traditional break-fix responses, UltimateIT™ also includes our exclusive 19 point IT metrics called PlanIT™, 24/7 monitoring, monthly executive summaries, quarterly strategy reviews, technical knowledgebase and training for your staff, asset tracking, vendor management, and much more.
UltimateIT™ is flexible and scalable to your business.
As your business grows and needs change, UltimateIT™ stays ahead of the curve. New personnel are automatically covered by UltimateIT™ and our staff integrates them into your network and provides their IT-related training. The faster you grow, the more you need UltimateIT™ and because UltimateIT™ also increases the efficiency of your network and your staff while also freeing your business from the burdens of managing complex information systems, your business will grow faster than ever.
Simplify
One-call support for all your technology needs is just one piece of the UltimateIT™ package. And it’s part of what makes UltimateIT™ the easiest way for businesses to manage their IT needs. Whatever the problem that arises, your UltimateIT™ team will determine the cause and get it resolved. If that means we have to work with another vendor you have, we will manage the project, tracking its progress in our UltimateIT™ service request system until the project is completed to your satisfaction. This vendor management service means you don’t ever have to worry about vendors pointing fingers while problems mount ever again. In fact, you don’t even have to know which vendor is responsible. Just let UltimateIT™ handle it all. We’ll do the troubleshooting, make the calls, and get answers. After all, our technicians speak the language, so it’s easier for them to communicate with other vendors anyway.
Support
24/7 monitoring and help-desk support means you’ll never need to worry about IT needs going unresolved. When we talk about support, we really mean it. Every support request is automatically entered into the UltimateIT™ support request tracking system so nothing ever slips through the cracks. Your staff can even log in anytime to review support requests and get status updates. UltimateIT™ support includes everything from help-desk support, to server and network management, onsite maintenance, 24/7 monitoring, and vendor management. If it’s technology related, UltimateIT™ can support it for you and we made it as easy as possible to get the support you need. A simple phone call, email, or online request submitted into your support request portal starts is all it takes and your UltimateIT™ team will take care of your needs and resolve any problems.
Streamline
You automatically streamline your business by having fewer vendors and systems to manage. UltimateIT™ streamlines your network and IT systems because we know that the more streamlined and better managed your IT systems are, the more efficient they will be for your staff, the easier it is for us to train your new staff, the easier it is for us handle the daily maintenance and management of them, and the smoother everything will operate for you. UltimateIT™ support staff work hard to make your network and IT systems more streamlined because a streamlined system is easier to manage and more reliable. Switching to UltimateIT™ streamlines your business immediately and starts the UltimateIT™ process of streamlining your network for the future.
Expertise
You wouldn’t hire a medical student to perform heart or brain surgery, yet so many businesses make the mistake of using part-time or inexperienced IT staff to manage their data and technology needs. Data and information are the most critical assets of most businesses today and getting more important every day. Companies that lose or mismanage their information assets rarely survive. UltiamteIT™ was developed out of best practices culled from IT manufacturers, industry experts, and years of IT consulting and service experience. The expertise behind UltimateIT™ guarantees your business that its resources are being used effectively and that systems and staff are operating efficiently
Experience
Put our experience to work for you and rest easy knowing that UltimateIT™ team members will keep your network up and running. The combined experience of your UltimateIT™ team members exceeds all but the largest IT departments, so UltimateIT™ has major benefits to you in terms of real-world experience developing, maintaining, supporting, and securing information systems. But it’s not just the server room and engineering experience that’s beneficial to you. Our front-line support people are experienced at providing helpful, courteous support and answering end-user technical questions in a manner they can easily understand. We speak your language and that makes it easier to communicate and most importantly, easier to get answers. Experience counts and UltimateIT™ leverages our superior experience to enhance and build your business.
